Faq

The booking:


How to book ?

You can:


  • Complete the reservation form online


  • Contact us at +33 699 216 006


How to pay ? 3 possibilities: by credit card or by bank transfer with our sales advisers or cash directly to the driver (subject to guarantees).


When to book ? We recommend you book at least 24 hours in advance so that our team can process your booking. However, we will do our utmost to respond positively to your requests for last minute reservations. 

How to cancel ? ( IMPORTANT thank you for consulting general terms of sale)

In case of cancellation by the customer, the following fees are retained:

  • Over 15 days before the transfer date (Sunday and public holidays do not count): 20% of the total
  • Between 14 and 5 days before the transfer date (Sunday and public holidays do not count) : 50% du of the total
  • Between 4 days and the day of the transfer (Sunday and public holidays do not count) : no refund.


Case by case and exceptionally, a postponement of your trip can be granted under certain conditions.


Pick up hour ? The pickup time is indicated on your confirmation.


Pick up locations ? We provide a shuttle service door to door. We take you up at your arrival terminal at the airport and transport you to your address. The day of your departure, we pick you up at your address and drop you off at the terminal off the flight.


Luggage ? As much as you want (no extra cost) as one additional car is not necessary.


The drivers and vehicles: 


Where to find the drivers ? Your driver will meet you at the exit from customs or at the meeting point with a sign bearing the image of our company with your name on it. Thus it will be easy to recognize.


How the vehicles look like ? Our vehicles are minibuses with 8 seats, very comfortable. They are air-conditioned non-smoking and equipped with a GPS system. We also have fully equipped vans.


Office: 


Opening hours ? Our helpline is open Monday, Tuesday, Thursday and Friday from 9am to 4pm. Our shuttle service runs 24 hours / 24, 7/7.


Flights:


In case of delay ? We will do our best to insure your shipment but we can not guarantee the time you ll have to wait. If you decide to leave, no refund will be possible when paying cash, your card given as security will be charged.


Airports and drop locations ? We serve Geneva airport and train station. The drop off are done in Savoie and Haute-Savoie (Chamonix, Annecy, Evian, Val Thorens, Courchevel ... et en Suisse (Montreux, Verbier,Lausanne, Saas Fee ....). For any other request, please contact us, we will do our best to answer.


If you have a question that is not listed above:

contact us 


General Sales Conditions


TERMS AND CONDITIONS


1°) Definition


Geneva Shuttle is a transportation company of road passenger transport demand.
The services offered are: transporting people from door to door or from the Geneva airport (towards Montreux, Chamonix, Lausanne, Chomonix, Avoriaz, Annecy.......), but also to or from the airport Geneva more generally transport people from door to covers all destinations.


RCS B517933321
SIRET 51793332100013
CODE NAF 4939B
License 2009/22/0000629


The reservation of a benefit from the company Geneva Shuttle requires that all customers sign up and accept without reservation the general conditions of sale stated below.


Geneva Shuttle reserves the right at any time to make changes or make updates according to changes in the regulations.


 2°) Reservation


The reservation is made either by mail or by telephone or by website directly. Once confirmed and paid Geneva Shuttle will issue a written confirmation with all booking details and send it via email. You should check all data in order to satisfy itself of the accuracy of information provided.


On your request, an invoice will be prepared and be sent to you (by mail only).
No delay is necessary to make your booking, however we recommend you do so as soon as possible to guarantee a place in our shuttles.
Unless otherwise agreed, if you have not made your payment (or if you have not provided the guarantee requested when booking) up to 2 days before your transfer, Geneva Shuttle reserves the right to cancel your reservation and to have adequate space freed.


The personal information you provide to us when booking and during exchanges of correspondence are exclusively for processing your request. As required by the regulations in force in France, you have a right to access and correct such information, you just have to write us an email or send us a letter by mail to head office address listed above.


When booking an hour of care is provided. However Geneva Shuttle reserves the right to anticipate or delay of at most 1h time management, in which case the customer will be informed as soon as possible and will Under no circumstances withhold (note that for a shuttle to an airport or station on time for baggage check will be respected).If the customers wishes to change his schedule, we will do our utmost to respond positively, but nothing is guaranteed and this is not a valid reason for cancellation since the initial contract has been accepted.


Geneva Shuttle will always do its utmost to ensure that vehicles arrive on time for scheduled appointments and drop off customers on time at their destination. However, Geneva Shuttle accept responsibility for delays caused by external events beyond its control or control.


§  Traffic accidents creating delays

§  Traffic accidents blocking all traffic

§  Extreme Weather

§  Controls enforcement

§  Vandalism and Terrorism

§  Contingency Congestion

§  Strikes and / or demonstrations blocking the road

§  Problems caused by other passengers o Any events which may affect passenger safety.


3°) Vehicle and Luggage


You can take as much baggage at no extra cost as an additional vehicle is not necessary.


The vehicles are fully insured to carry passengers, as required by French law. However, even if we handle baggage always with the utmost care, property passengers are carried at their own risk and  Geneva Shuttle can in no case be liable for loss or damage. Similarly if you miss one of your baggage, postal redirection costs are your responsibility.

All our vehicles are non smoking and air conditioned.


We can put at your disposal and at lower cost car seats and booster seats for your children so that they are traveling in comfort and safely. Thank you for the note when booking.

Also note that in France, the wearing of seat belts is compulsory for all passengers without exception and that drivers can take the initiative not to take the road until all passengers are not belted properly.


Geneva Shuttle reserves the right, and gives its drivers to refuse vehicle access to any person visibly under the influence of alcohol and / or drugs and whose behavior could be considered a threat to Other passengers and the driver. Passengers are not allowed to consume alcoholic beverages in vehicles. There is no smoking in vehicles Geneva Shuttle.


4°) Rates


Our rates are freely available on our website.


Prices shown are inclusive of VAT and are all inclusive (no supplement will ask you later unless modified from the original route, extra person undeclared Book, inserted or booster seat and baby ....)


Pets are allowed in our shuttle bus (no extra cost), provided they have undergone a prior declaration when booking and they travel in crates and appropriate under the sole supervision and responsibility of their master.


Payment is due at time of booking.
The regulations are not refundable unless Geneva Shuttle must, for reasons beyond its control, cancel the reservation or agrees to cancel and make a refund.


Different means of payment to your disposition sont follows:


§  Credit Card 

§  check (for the résidents français and subject to change)

§  species (exceptionally and subject to change)

§  bank transfer


When someone reserves for two or more people, it undertakes on behalf of others and therefore we consider that all the group members also accept the conditions of sale Geneva Shuttle.Our rates are freely available on our website.



5°) Cancellation and amendment


Addresses appearing on the confirmation are those of your destination and the place of rendezvous for the transfer. If you wish to modify or change any details, the application must be received by telephone to the central reservation of Geneva Shuttle at least three days before the transfer. Changes to a reservation will not be charged unless the point of departure or arrival it was changed.


A reservation can be canceled via email or telephone ( No possible cancellation on Sundays and the public holidays)


If for any reason, you decide to cancel your transfer, the following fees will be retained:


  • Over 15 days before the transfer date  (Sunday and public holidays do not count) : 20% of the total
  • Between 14 and 5 days before the transfer date (Sunday and public holidays do not count) : 50% du of the total
  • Between 4 days and the day of the transfer (Sunday and public holidays do not count): no refund.

Case by case and exceptionally, a postponement of your trip can be granted under certain conditions.


Responsibility for Geneva Shuttle can be incurred if the booked should be canceled, delayed or changed due to the occurrence of either of these events related to the case of force majeure:



§  Hazardous weather conditions on the road (snow, ice, storms, floods, .....)

§  Climatic conditions including snow and fog would prevent a plane land at the airport planned

§  Traffic disruption (bottling, accident, event ....)

§  For airports and train stations: bomb preventing customer support

§  Including air traffic controllers strike



In these cases there, no refund (in case of payment planned in cash, your credit card given in guarantee will be charged) and no adjournment would be possible. It will be necessary to you to re-pay a shuttle if your journey was postponed.


In case of delay we will do our utmost to find an alternative solution (including the ability to take the next shuttle) but we would be responsible for any additional latency that you may be inflicted. If you decide to leave, no refund will be possible and if you paid by cash, your credit card will be charged. If no solution was possible, we would be forced to make you take alternative transport where the cost can not be borne by Geneva airport by shuttle.


For reasons independent from our will, we can cancel an already reserved transfer (if you had prepaid you will be completely paid off).


6°) Litigation


In case of dispute thank you to send us an email at the following address contact@geneva-shuttle.com, we will respond as quickly as possible.


7°) IP


All information published on our website (images, documents, texts, links ....) subject under intellectual property.


Any reproduction or use (in any form whatsoever) without the written consent of Geneva shuttle may give rise to criminal penalties.



 

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